Shipping

All Orders Are Normally Shipped Within 48 Hours. (except for weekends and holidays)

FREE shipping on orders with subtotals over $99*+VAT ($119.79 VAT included)

To take advantage of FREE Super Saver Shipping:

1. Place products with a subtotal of at least $99*+VAT ($119.79 VAT included) of Tachyon products in your Shopping Cart.
2. Proceed to checkout.
3. Ship your items to a single EC address.
4. Select Free Shipping as your shipping method.
5. Place your order, and enjoy the free shipping!

*The Fine Print: 

* The order subtotal is the order amount after coupon codes or special discounts have been applied and before any tax.
* Canceling items, special shipping instructions or requests for premium shipping services may disqualify from free shipping.
* Applies only to orders with a subtotal of at least $99*+VAT ($119.79 VAT included) of qualifying merchandise.
* Applies to EC countries. Some restrictions may apply for unusually large or heavy shipments.
* ATTI reserves the right to choose the delivery service.
* May be used in conjunction with a promotion code, unless promo code or canceled items drops order total below $99.
* We reserve the right to change or discontinue this offer at any time. 

Coupon Codes and Gift Certificates: Only one Coupon Code may be used in an order. Multiple Gift Certificates may be used in one order.

Product Returns Policy:

Retail customers may return used or unused products for any reason within 30 days of purchase for a full refund.
Products within 30 - 60 days of purchase may be returned for a store credit. Empty bottles, jars or other product containers will not be accepted for credit or refund.

Professional Discount Customers (distributors) may only return unused, resalable products in their original packaging within 30 days of purchase, and will be given an account credit only - no cash, check or credit card refunds. If the returned product is used, damaged or defective, no exchange will be offered. 

Professional Discount Customers Close-out Sale Items Policy:  No returns or exchanges allowed on any closeout items.

Returning a product or an order:

1. Log into your customer account
2. You are now viewing your order history. Locate the order containing the item you want to return, then click Return Item(s).
3. Locate the item you want to return and select the Quantity to Return.
4. Fill out the following items on the return request: Reason for return, Return action, Comments.
5. Click Submit Return Request. We will reply within 48 hours (excluding weekends) with specific instructions on how and where to return the item. 
6. Returns received without a return authorization will be charged a 20% restocking fee.
7. Used, unsaleable product returns from 3 or more orders may be denied and considered excessive and cause for account cancellation.
8. Please allow 7 to 14 working days for refunds or store credits for returned items to be processed.
9. Shipping charges are not refundable. If products are returned for credit or refund from an order that qualified for free shipping, our shipping cost for that product will be deducted from the credit or refund.

 Canceling or changing orders: 

Please be aware that we strive to ship all orders within 24 hours of receiving them (weekends excluded). Please contact us promptly if you need to cancel or change an order. European customers please note that because of the time difference between our corporate headquarters in California and our shipping center in the Netherlands, your order may have been shipped several hours before our Customer Service office opens in the morning.

How to Track Your Shipment – European Warehouse Customers

If your order number starts with a 2, it was shipped from a bonded shipping warehouse in The Netherlands. Please follow these steps to get tracking information on your shipped orders:

  1. Log into your account and you will land on the My Account page.
  2. Locate the order that you want to track. If your order has been shipped, you will see the order marked as "Shipped”. 
    Click on the Order Number to view the details. 
  3. Scroll down to the bottom of Order Details and you will see the date your order was shipped, the shipping method, and the tracking number. The tracking number will be your order number followed by a dash and another number.
  4. We rely on several different delivery services when shipping European orders, so please go to http://www.trackyourparcel.eu/. Select the country to which your order is being shipped, enter the tracking number from your shipping details and the postal code for the shipping address, and click the Track My Parcel button. This will take you to the latest tracking report on the website of the delivery service that currently has your parcel.

Note: If more than two business days have passed since the shipping date and you can’t get any tracking information from Track Your Parcel, please contact Customer Support at support@planet-tachyon.com.

 

Please Note:

Nothing in this website, collateral or printed materials, is intended to constitute medical advice or treatment. For individual health issues or treatment options first consult a qualified health care provider. It is advised to remain under physician's supervision throughout any major health issues.