Shipping

Free Shipping Terms & Conditions

Free shipping is available on qualifying orders with a merchandise subtotal of $99 USD or more (before VAT).

Eligibility

• The qualifying subtotal is calculated after all coupon codes and promotional discounts have been applied and before VAT or other taxes.
• Orders that fall below the $99 qualifying subtotal after discounts, promotions, or cancelled items are not eligible for free shipping.
• Free shipping is available to qualifying delivery addresses within eligible European countries.
• Some restrictions may apply to oversized or overweight shipments.

Shipping Method

• Free shipping orders are typically shipped via local postal or courier services selected by Advanced Tachyon Technologies International (ATTI).
• Advanced Tachyon Technologies International (ATTI) reserves the right, at its sole discretion, to select the shipping carrier, delivery method, and fulfillment warehouse based on factors such as package size, weight, destination, service availability, and logistics needs.

Additional Terms

• Only one coupon code may be used per order.
• Multiple gift certificates may be redeemed on the same order.
• This offer may be modified, suspended, or discontinued at any time without prior notice.

International Orders

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country. These fees are not included in your order total and are not collected by Advanced Tachyon Technologies International (ATTI).

Where We Ship

European Warehouse

Europe Official website:
https://shop.planet-tachyon.com/

Orders placed through our European website may be shipped to the following list, including but not limited to:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.

Places We Do Not Ship To

The following list includes the countries, territories, and regions to which we are currently unable to ship:

Afghanistan, Belarus, Bhutan, Cuba, Eritrea, Haiti, Iran, Russia, Seychelles, South Sudan, Sudan, Turkmenistan, Ukraine, Venezuela, and Yemen.

European Distributors

We also work with a select network of independent, authorized Tachyon distributors throughout Europe. If you would like to purchase from a local distributor or determine whether one is available in your country, please contact Customer Support and we will be happy to provide the current distributor list.

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USA Warehouse

USA Official website:
https://store.planet-tachyon.com/

Orders placed through our USA website may be shipped to the following list, including but not limited to: 

Argentina, Australia, Brazil, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, Egypt, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Mexico, New Zealand, Peru, Philippines, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, United States (all 50 states, including Alaska and Hawaii), Vietnam, and more.

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Product Returns Policy

Retail Customers

• Products may be returned within 30 days of purchase for any reason for a full refund of the product price, whether they are used or unused.

• Products returned 31–60 days after purchase are eligible for store credit only.

• Empty containers or damaged products are not eligible for a refund or store credit.

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Professional Discount Customers (Distributors)

Distributors may return unused, unopened, and resalable products in their original packaging within 30 days of purchase.

• Eligible returns will receive store credit only. Cash, check, or credit card refunds are not available.

• Products that are used, opened, damaged, or otherwise not in resalable condition are not eligible for return, exchange, or store credit.

• Returns received that do not meet these requirements may be denied upon receipt.

• Excessive returns of non-resalable products (three or more orders) may be considered abuse of the return policy and may result in future returns being denied and/or cancellation of the distributor account.

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Closeout Sale Items

All closeout sale items are final sale. No returns, exchanges, or credits will be accepted.

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Return Processing

Please allow 5–7 business days after your return request is received for your refund or store credit to be processed.

Please note:

• Returns received without an approved Return Authorization number are subject to a 20% restocking fee.

• If your order included a free promotional gift and your return brings your order total below the qualifying promotional threshold, the promotional gift must also be returned. If you prefer to keep the promotional gift, its retail value may be deducted from your refund or store credit.

• Prepaid return shipping labels are provided only for shipping errors or other return situations that have been reviewed and approved in advance by our Customer Support team. For all other returns, customers are responsible for all return shipping costs.

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How to Return a Product

1. Review the Product Returns Policy above to confirm your item is eligible for return.

2. Log in to your account and select My Account > Orders.

3. Locate the order containing the item(s) you wish to return and click Return Item(s).

4. Select the quantity you are returning.

5. Complete the required fields:

   • Reason for Return

   • Return Action

   • Comments

6. Click Submit Return Request.

Our Customer Support team will review your request and respond within 48 business hours (excluding weekends and holidays) with approval and return instructions, if applicable.

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Cancelling or Changing an Order

Please be aware that we strive to ship all orders within 24 hours of receipt (excluding weekends and holidays). If you need to cancel or modify an order, please contact Customer Support at support@planet-tachyon.com as soon as possible.

European Customers: Please note that due to the time difference between our corporate headquarters in Colorado and our fulfillment center in the Netherlands, your order may ship before our Customer Service office opens in the morning.

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Tracking Your Shipment (EU Orders)

If your order number begins with 2, your order shipped from our bonded shipping warehouse in the Netherlands.

To view your tracking information:

1. Log in to your account.

2. Select My Account > Orders.

3. Locate your order. If it has shipped, you will see Shipped.

4. Click the order number to view the order details.

5. Scroll to Order Shipping Details to find:

   • Shipping date

   • Shipping method

   • Order tracking number (This will likely be your order followed by a dash and another number.)

6. Copy your order's tracking number

7. We rely on several different delivery services when shipping European orders, so please go to https://www.trackyourparcel.eu/ and complete the form as follows: 

   • Select your country

   • Enter your order / TYP / tracking number

   • Enter your postal code / zipcode

8. Click Track My Parcel. This will take you to the latest tracking report on the website of the delivery service that currently has your parcel.

Need Help?

If more than two business days have passed since your shipment date and tracking information is still unavailable, please contact Customer Support at support@planet-tachyon.com.

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Policy Updates

Advanced Tachyon Technologies (ATTI) reserves the right to modify or update its policies, promotions, and offers at any time without prior notice.

If you have any questions regarding your eligibility for a return, the condition of your products, or the return process, please contact Customer Support before submitting your return request. We are happy to help and determine whether your return meets the requirements of this policy.

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